Serious homepage slider display problem

(12 posts) (2 voices)

1. 

   imefry
   Member

   Please see the file attached.
   I have engaged this severe display problem, especially on IE. Since most of the users surfing this site are IE users, it makes it more severe.
   the site: http://www.mg-studio.co.il
   Please kindly assist in this matter as soon as possible. Thank you.

   

   Attachments

   1. hp-slider-problem.jpg (135.3 KB, 1 downloads) 5 months old

   Posted 5 months ago #
2. 

   Elliott
   Support

   Hello imefry,

   Try this, http://mysitemyway.com/support/topic/chrome-mixes-slides?message=update-support-forums-topic-status-error.

   Posted 5 months ago #
3. 

   imefry
   Member

   Thank you for the reference. I have followed the process of replacing the files. hope that problem is solved.

   Posted 5 months ago #
4. 

   imefry
   Member

   Hello again,
   Apparently problem is not really solved. My client has sent me yet another printscreen of the homepage.
   Please help.

   Posted 5 months ago #
5. 

   Elliott
   Support

   Try deactivating all of your plugins and switch to one of the default skins to see if it's a customization causing it.

   Posted 5 months ago #
6. 

   imefry
   Member

   printscreen attached

   Posted 5 months ago #
7. 

   imefry
   Member

   printscreen attached

   

   Attachments

   1. 14.12-homepage.jpg (135.6 KB, 0 downloads) 5 months old

   Posted 5 months ago #
8. 

   imefry
   Member

   if I do deactivate all plugins and switch to another template, wouldn't it ruin the website?

   Posted 5 months ago #
9. 

   Elliott
   Support

   We need to figure out what's causing the problem so go ahead and deactivate all plugins and switch to one of the default skins to see if it fixes it.

   Also let us know of any customizations that have been done.

   Posted 5 months ago #
10. 

    imefry
    Member

    done. I will need to ask the client I built the site for if problem still exists.
    Will keep you updated.
    Thank you for your support.

    Posted 5 months ago #
11. 

    imefry
    Member

    Problem still persists. Please help.

    Posted 5 months ago #
12. 

    Elliott
    Support

    It's most likely some kind of customization that has been done. Create a backup and completely delete the theme before downloading / installing a fresh copy.

    Also be sure to deactivate all of your plugins and switch to one of the default skins.

    I would then introduce your customizations into the new theme folder one by one to see which ones are causing issues in IE.

    Posted 5 months ago #

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