responsive pretty photo freezes up only on iphone

resolved (10 posts) (2 voices)

  1. franne
    Member

    hello,
    My portfolio page works fine on a desktop and most ipads but when I look at it on my iphone and click on some of the photos it freezes up. It doesn't happen with all the photos. This only occurs on my portfolio page.

    Thanks for all your help and quick responses.
    Franne

    Posted 2 years ago #
  2. franne
    Member

    sorry I forgot to add my website:
    fnefskydesign.com

    Posted 2 years ago #
  3. Elliott
    Support

    Hello franne,

    It doesn't seem to be happening on my Android phone. Is Safari updated?

    Posted 2 years ago #
  4. franne
    Member

    hi Elliott,
    I haven't updated my OS on my iphone which I think does effect the browser. I will try on a friend's phone in a few days or so to see if there are any problems and will post if I still find issues.
    Thanks again for all your support.
    Franne

    Posted 2 years ago #
  5. franne
    Member

    hello again,
    I've looked at my site on an updated iphone and still have issues. One thing I have tried is to reduce the my file sizes and that does seem to help some. But the other issue which I have read about that's happening to others and I haven't seemed to find a solution is the size of the thumbnail and the size of the enlarged photo. The thumbnail is teeny and when enlarged it doesn't fit on the screen (again on iphone). I have attached screen shots so you can see what I am experiencing. The site works great on a laptop. Just on a phone is where I am having issues. Thanks.
    Franne

    Posted 2 years ago #
  6. franne
    Member

    whoops the screenshots were too large for the attachments. here they are again. sorry

    Attachments

    1. moblie2.png (70.6 KB, 0 downloads) 2 years old
    2. mobile1.png (111.8 KB, 0 downloads) 2 years old
    Posted 2 years ago #
  7. franne
    Member

    whoops the screenshots were too large for the attachments. here they are again. sorry

    Attachments

    1. moblie2.png (70.6 KB, 0 downloads) 2 years old
    2. mobile1.png (111.8 KB, 0 downloads) 2 years old
    Posted 2 years ago #
  8. Elliott
    Support

    Add this to your custom CSS.

    @media screen and (max-width: 767px) {
    .ppt { display: none !important; }
    }
    Posted 2 years ago #
  9. franne
    Member

    Hi Elliott,
    That helped the page from crashing when I select a picture and I can view each piece. But when they are enlarged (when accessing the button in the top right) it still cuts off almost 1/4 of the left side of the pictures. Also now the descriptive copy that was there before has disappeared. Any thoughts would be appreciated.
    Thanks so much again!
    Franne

    Posted 2 years ago #
  10. Elliott
    Support

    I don't see an easy way of changing that unfortunately, it's how the prettyPhoto script works.

    Posted 2 years ago #

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