Portfolio Not Working

(19 posts) (3 voices)

1. 

   DeanLaVelle
   Member

   My portfolio isn't working, just gives the spinning graphic. Everything I've read indicates that's related to resizing the image with TimThumb. I'm on HostGator, so have followed these instructions:

   http://www.elegantthemes.com/troubleshooting-timthumb.html

   And have spoken w/hostgator support twice. They say my site is whitelisted for timthumb & all the permissions are correct (755 for folders, 644 for thumb.php)... I'm missing something and just can't see it... any help? Thanks!

   http://www.thinkwebcentric.com/?page_id=631&preview=true

   Posted 1 year ago #
2. 

   Elliott
   Support

   Hello DeanLaVelle,

   Go ahead and publish your portfolio page. When viewing the link you provided I get a 404.

   Posted 1 year ago #
3. 

   DeanLaVelle
   Member

   Thanks Elliot, here's the link:
   http://www.thinkwebcentric.com/631-2/

   Posted 1 year ago #
4. 

   Elliott
   Support

   Hello DeanLaVelle,

   Is this the image that you are using?

   http://www.thinkwebcentric.com/wp-content/themes/infocus/images/obrien-276.jpg

   Try taking out the hyphen in the filename to see if this works. Also go ahead and change the permissions on,

   /wp-content/themes/infocus/lib/scripts/thumb.php

   to 777 and see if that makes a difference. If it is still not loading then PM us WP Login details so we can take a closer look.

   Posted 1 year ago #
5. 

   DeanLaVelle
   Member

   Removed the hyphen and changed the permission to 777, still not working. PM'd you the credentials... thanks!

   Posted 1 year ago #
6. 

   DeanLaVelle
   Member

   Changed the permission back to 644 per HostGator since the change to 777 didn't help, FYI.

   Posted 1 year ago #
7. 

   Elliott
   Support

   I noticed your on 1.3 DeanLaVelle. If you have not done major customization then let's go ahead and create a backup and download the latest version of inFocus from themeforest.

   I'm not sure if this will fix the issue but it is always best to have the latest version to make sure all the bugs are fixed. Once you are finished we will take another look.

   Posted 1 year ago #
8. 

   DeanLaVelle
   Member

   Upgraded to the latest version... portfolio still spinning.

   Posted 1 year ago #
9. 

   Elliott
   Support

   Hello DeanLaVelle,

   In regards to your PM I understand we will be holding off on this issue for a couple of days for your website's event.

   When you get back try switching your image paths between absolute and relative like this..

   Absolute: http:www.yoursite.com/1.jpg
   Relative: wp-content/2010/08/1.jpg

   Posted 1 year ago #
10. 

    DeanLaVelle
    Member

    Hey Elliott... decided to wait on the other, am back to working on this issue. Tried going relative with the paths, still spinning.

    Posted 1 year ago #
11. 

    DeanLaVelle
    Member

    FYI... deactivated all plugins; HostGator has whitelisted the site; verified permissions (755 folders; 644 files); I read through all gallery/portfolio threads here & have followed the "create gallery" tutorials; tried relative file paths; upgraded to latest build of theme... nothing seems to help.

    Posted 1 year ago #
12. 

    Elliott
    Support

    Hello DeanLaVelle,

    Your image is now giving me a 404,

    http://www.thinkwebcentric.com/631-2/wp-content/themes/infocus/images/obrien276.jpg

    Your portfolio is acting kind of weird still, I thought upgrading to 1.6 would have made it behave (currently it is not using the resize script when it should be).

    If you have not done any customization then try redownloading a fresh copy of inFocus and uploading it.

    Posted 1 year ago #
13. 

    DeanLaVelle
    Member

    That's not the correct path, this is: http://www.thinkwebcentric.com/wp-content/themes/infocus/images/obrien.jpg. This is what's in the Page Options (relative path though: wp-content/themes/infocus/images/obrien.jpg). I did download & upload a fresh copy of InFocus, no change.

    Posted 1 year ago #
14. 

    Elliott
    Support

    Go ahead and set me up with FTP info via PM.

    Posted 1 year ago #
15. 

    Elliott
    Support

    I'm gonna go ahead and flag this for Webtreats and we should hear a reply shortly.

    Sorry for the inconvenience DeanLaVelle.

    Posted 1 year ago #
16. 

    DeanLaVelle
    Member

    Haven't heard from Webtreats, should I move on?

    Posted 1 year ago #
17. 

    Elliott
    Support

    Sorry for the wait DeanLaVelle,

    We should be getting in contact shortly.

    When we have time we will update you via this thread, you can subscribe to future comments in this topic to be notified exactly when we make a reply.

    Posted 1 year ago #
18. 

    Webtreats
    Support

    Hi DeanLaVelle,

    Thanks for your patience.

    Not sure what could be the issue here.

    TimThumb is working on your server, click on the link below to see it working:

    http://www.thinkwebcentric.com/wp-content/themes/infocus/lib/scripts/thumb.php?src=http://www.thinkwebcentric.com/wp-content/themes/infocus/images/obrien.jpg&w=276&h=151&zc=1&q=100

    Can you provided a link to a page where you're having this issue so we can take a closer look.

    Posted 1 year ago #
19. 

    DeanLaVelle
    Member

    Thanks, I'm going to dig into this and try to figure it out. I'll post back if I do... I'm assuming it's related to something I've done.

    Posted 1 year ago #

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