Media Files gone with 4.6 upgrade

open (10 posts) (2 voices)

  1. KatKidCA
    Member

    Not sure what happened but can't find or upload media files on InFocus sites since Wordpress 4.6 was installed. Anyone else experiencing this?

    Posted 1 year ago #
  2. OnePressTech
    Member

    If you go to your media page in Firefox browser and hit CTRL + SHIFT + i you can see what error is occurring.

    Posted 1 year ago #
  3. KatKidCA
    Member

    It looks like a JQuery script error (attached file). I have the plugin deactivated. So, now I have to clean up this script in order to view or upload media files?

    Attachments

    1. JSScript_Error.JPG (34.1 KB, 5 downloads) 1 year old
    Posted 1 year ago #
  4. OnePressTech
    Member

    This may be a plugin issue rather than a theme issue. The MSMW themes primarily relate to the front-end of your website and should have little-to-no impact on the admin interface for your website. There are some plug-ins though that are specifically designed to tailor the admin interface.

    In your screenshot the error line on the right is cut off. Can you expand admin-listi...

    A list of your installed plugins would also help to identify if a plugin is the root cause.

    NOTE: You made a reference to having "this plugin deactivated". Which plugin is that? A deactivated plugin should not affect you (unless you are running a multisite wordpress installation and have not fully deactivated the plugin across all subsites).

    NOTE2: In WordPress 4.6 the core designers update the Masonry software but neglected to update some "shim" software that is used to allow older software to continue to work. This "shim" software is slated to be corrected in WP4.6.1 so it is possible that your admin problem might just disappear when you update to WP4.6.1 currently scheduled for 7 Sept.

    Posted 1 year ago #
  5. KatKidCA
    Member

    Here are screen shots of expanded file, as well as list of installed plugins. Not sure if you can read them though. Would be nice to know if the "shim" software is actually the problem. May just have to wait and see.

    Attachments

    1. JQueryScript_Error.JPG (44.1 KB, 5 downloads) 1 year old
    2. Installed_Plugins.JPG (65.4 KB, 4 downloads) 1 year old
    Posted 1 year ago #
  6. OnePressTech
    Member

    I couldn't read your plugins page. The installed-plugins image you provided was not of high enough resolution for me to read it zoomed out.

    Your jqueryscript error jpg may be showing a component of WP-Listings or Impress-listings plugin. If that is the case, disable the plugin and see if your upload admin U.I. comes back. If so, then your short term workaround is to disable this plugin when you want to upload media files then re-enable the plugin for continued operation. Not pretty but it would get you to 4.6.1 which will hopefully fix the problem. You could also file a problem with that plugin designer and see if they will fix it.

    Posted 1 year ago #
  7. KatKidCA
    Member

    That was the best I could do with the screen. Sorry about that. Disabled the plugin and files are still not displaying.

    Posted 1 year ago #
  8. OnePressTech
    Member

    You are now in the WordPress plug-in conflict black hole. The only way is to keep disabling plugins until your media uploads start working again. Then either get the plug-in developer to fix the plugin issue or replace the plugin with another.

    I feel your pain KatKidCA. I hope you find the problem quickly and can get some support from the plug-in developer. Sorry my suggestion did not pan out.

    Posted 1 year ago #
  9. KatKidCA
    Member

    I do appreciate your help! Will see if there is anything I am able to do at this point :(

    Posted 1 year ago #
  10. OnePressTech
    Member

    You should be able to find the troublesome plug-in quickly. Since this is an admin inteface issue if you disable all your plugins it should work again. Then turn on one plug-in at a time until it stops working. Depending on the plug-in's importance to you your problem can be solved simply by leaving the plugin disabled or replacing it with an alternate plug-in with equivalent functionality.

    I hope you get this fixed without too much drama :-)

    Posted 1 year ago #

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