Sorry Colin...I'm focusing on bugs for another month.
Customisations will be chargeable work. No one can reasonably absorb the cost of custom work.
To make new / custom feature prices low enough for an SMB audience I plan to:
1) allow people to submit new / custom feature requests
2) develop an R&D quote for those new / custom feature requests
3) allow multiple people who want the feature to set the amount they are willing to pay until enough people commit to covering the R&D cost.
Before I put that in place though I need to finish the website / newsletter and see how many ex-MSMW users are still around, still using MSMW themes, and are interested in a BackStop Themes future. We would need some reasonable volume to make new / custom feature R&D cost-effective.