Contact Form Won't Submit Status Bar Spins

open (7 posts) (4 voices)

  1. I have an issue with the contact forms on my website that is running the Persuasion theme. I have used the contact form shortcodes for the theme as well as contact form 7. When someone completes either type of form and clicks "submit" the status icon just spins like it is trying to send the form. The emails are being sent, but the person submitting the form thinks that their message isn't going through because the form never shows the "Message sent" confirmation. I have tried everything, but can't seem to find a solution. I'm on version 2.3 of the theme - would updating to the latest version of the theme fix this?

    Also, I have disabled all other plugins so it shouldn't be an issue with plugins.

    The website is: http://calgarycarpetcleaner.com
    There are several forms on the site. One on the home page and on the contact us page (http://www.calgarycarpetcleaner.com/contact-us/), which use contact form 7, as well as the schedule an appointment page that uses the theme's contact form shortcode: http://www.calgarycarpetcleaner.com/schedule-appointment/

    Posted 2 years ago #
  2. Elliott
    Support

    Hello kite_media,

    First off go ahead and update and let us know when your done. It's always best to use the latest version.

    Posted 2 years ago #
  3. Elliot - I did go ahead and update to the latest version of the theme and am still having the same issue.

    Posted 2 years ago #
  4. Elliott
    Support

    I see your using contact form 7. This is the response I get when trying to submit.

    <!-- WP Super Cache is installed but broken. The constant WPCACHEHOME must be set in the file
     wp-config.php and point at the WP Super Cache plugin directory. -->

    Try deactivating all of your other plugins except contact form 7.

    Posted 2 years ago #
  5. Elliott - I have disabled all other plugins and tested all of the site's contact forms - both those using Contact Form 7 and the one using the theme's contact form - but the status wheel continues to spin regardless of whether or not the other plugins are disabled.

    The messages are going through, but you would never know that your message was submitted. Any other ideas we could try?

    Posted 1 year ago #
  6. OnePressTech
    Member

    Sorry to be the bearer of bad news but no one from MSMW has responded to anyone for the last 10 months.

    There is a suspicious line in the html on the contact page:

    <div class="wpcf7-response-output wpcf7-display-none"></div></form></div>

    I can't see any other code that looks like it is intended to process the response. So the http://www.calgarycarpetcleaner.com/wp-content/plugins/contact-form-7/images/ajax-loader.gif is displayed but nothing processes the response to the contact-form post.

    Looking in the browser debugger the post gets a 200 response which indicates the form was processed on the server.

    The problem appears to be with the wpcf7 plugin.

    Posted 1 year ago #
  7. debmc99
    Member

    I might also try using Formidable Pro or some other form plugin and just bypass the one in the Persuasion theme. That's what I do and have not had problems.

    Posted 1 year ago #

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