Contact form won't send E-Mails - infinite loop

(4 posts) (2 voices)

1. 

   keyfall
   Member

   Hi, our contact form won't send an E-Mail. After pressing the send-Button, we get an infinite loop (progress indicator) but no success or failure message. The progress indicator stops rotating after half a minute or so.
   I double-checked the contact form shortcode and took a peek in the javascript code. Unfortunately, I couldn't solve this issue on my own.
   Can you please take a look at schuhportal.net/impressum and check the contact form at the bottom of the page? THX!
   Any help greatly appreciated,
   KR Axel

   Posted 4 months ago #
2. 

   Elliott
   Support

   Hello keyfall,

   Try deactivating all of your plugins and paste the code your using here.

   Posted 4 months ago #
3. 

   keyfall
   Member

   Hi Elliott,
   all Plugins have been deactivated. This is the shortcode:

   [contactform email="info@schuhportal.net" success="Wir haben Ihre Nachricht erhalten! Vielen Dank!" captcha="true"]
   [name label="Name"]
   [email label="E-Mail"]
   [textarea label="Nachricht"]
   [submit value="Absenden"]
   [/contactform]
   Cheers, keyfall

   Posted 4 months ago #
4. 

   Elliott
   Support

   Download a fresh copy of Awake from themeforest and upload into your Wordpress theme directory and send us a private message by clicking on the "PM this user" link beneath our usernames.

   Posted 4 months ago #

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