Contact Form: Saying E-mail Sent, Never Received

(9 posts) (3 voices)

1. 

   ericagilbert
   Member

   So I have my contact form set up on the contact and footer of this website (it is still in production).
   The form says it is successfully sent, but I have yet to receive it. (They are supposed to come to my e-mail address-- ergilber@iupui.edu)

   You can view the site here:
   http://chedev.iu.edu/IupuiCal/

   I appreciate any help or advice you can offer.

   Posted 2 years ago #
2. 

   ericagilbert
   Member

   Thanks. If someone worked on this, it is now fixed. I appreciate it. Can you tell me what the problem was?

   Posted 2 years ago #
3. 

   Elliott
   Support

   Hello ericagilbert,

   The file the form is sending to is currently,

   http://www.iupui.edu/~cln/submit/submit-footer.php

   When it should be something like this

   http://chedev.iu.edu/IupuiCal/wp-content/themes/infocus/lib/includes/submit-widget.php

   Here is the code which grabs that URL,

   <input id="submitUrlWidget" type="hidden" name="submitUrlWidget" value="<?php echo get_template_directory_uri() . '/lib/includes/submit-widget.php'; ?>" />

   But as you can see it is different from yours, have you done any customizations? Try deactivating all of your plugins to see if this solves it.

   EDIT - Looks like the test email went through. For future reference let us know which host you are using and whether you installed Wordpress manually or had them do it.

   Posted 2 years ago #
4. 

   ericagilbert
   Member

   It is not a wordpress theme, so the plug-in wasn't the issue, I think?
   The php files have to be hosted on a different server than the che server you see for the site, because it does not support php. That's why you saw a different address. But yeah, it seems to be working fine now.

   Thanks,
   Erica

   Posted 2 years ago #
5. 

   eringwald
   Member

   Hello,

   I have the same problem. I tried to deactivate my plugins but it is not solved.
   Could you help me ?

   Here is the page ling : http://www.enomatic.fr/contact

   Posted 1 year ago #
6. 

   Elliott
   Support

   Hello eringwald,

   I sent you an email, let us know if you get it. If you don't receive it then it would be best to contact your hosting provider and check if their SMTP server is functioning properly.

   If they are of no help then you can also try installing this plugin and configuring it, http://wordpress.org/extend/plugins/wp-mail-smtp/.

   On some GoDaddy servers that's the only way to get it working.

   Posted 1 year ago #
7. 

   eringwald
   Member

   I did not receive any e-mail, so I'm going to contact my hosting provider.

   Thank you again !

   Posted 1 year ago #
8. 

   eringwald
   Member

   Hello,

   So I contacted them and they indeed are of o help. So I downloaded WP Mail SMTP but I don't know how to configure it and link it with my contact form, and I can't find any clear explanations anywhere ...

   Posted 1 year ago #
9. 

   Elliott
   Support

   You have to configure it to point to your hosting providers SMTP server, go ahead and ask them for help once more in gathering the information needed.

   If they are still of no help then it might be best to find a new hosting provider.

   Posted 1 year ago #

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