Contact Form issues

(12 posts) (2 voices)

1. 

   Framl
   Member

   I have two problems with my contact form on http://www.schwarte.nl

   1. There is more space between the title and the form than there is space between the other widget titles and their contents.
   2. The form doesn't work: it displays a circle that keeps spinning.

   Re 1: I have tried to add the following line to custom css:
   #footer .widgettitle { margin-bottom: 15px !important; }
   #footer .mysite_form { padding-top: 10px !important; }
   This doesn't help, only the first line seems to do something, but playing around with the second has not effect.

   Also, it is a customized contact form, this is the code (it is in a text widget):
   [contactform subject="Message on Abell site" success="Thank you for contacting us. We will reply to your e-mail within one business day."]
   [name label="Name" required="true"]
   [email label="E-mail adress" required="true"]
   [textarea label="Message" required="true"]
   [submit value="Submit"]
   [autoresponder fromName="Abel Advisory" fromEmail="info@abel-advisory.nl" subject="Your message to Abel" message="Dear %Name%, We have received your message to Abel. We will reply to your message within 1 business day. Please feel free to contact us at any time by replying to this e-mail or calling +31 (0)20 737 0038 should you require our urgent assistance. Kind regards, Abel Advisory BV"]
   [/contactform]

   Posted 4 months ago #
2. 

   Framl
   Member

   
   

   Posted 4 months ago #
3. 

   Elliott
   Support

   Hello Framl,

   Try inserting the widget contact form there to see if emails go through.

   If it does not then it's most likely an issue with your hosting provider. Are you using GoDaddy?

   Posted 4 months ago #
4. 

   Framl
   Member

   Thx, tried that, didn't work.
   The strange thing is that as long as I am logged into wordpress, the form works on my own computer in the same browser (Safari).
   However, if I try it on a different browser (Firefox), or if I have someone else try it on another computer, it doesn't work.

   Do you have any ideas on my first issue?

   Posted 4 months ago #
5. 

   Framl
   Member

   I am not using GoDaddy, btw, I am in the Netherlands using a Dutch provider.

   Posted 4 months ago #
6. 

   Elliott
   Support

   Try adding this in Dashboard -> your theme -> General Settings -> Custom CSS,

   #footer .mysite_form {
       position: relative;
       top: -25px;
   }

   And contact your hosting provider to see if they have their SMTP server working correctly.

   Posted 4 months ago #
7. 

   Framl
   Member

   that did the trick!
   is there a way to reduce the space below the widgets, i.e. between the widgets and the sub-footer?
   which smtp is used? smpt.domain? We use google apps as our mail server. Is there a way to specify a smtp server?

   Posted 4 months ago #
8. 

   Elliott
   Support

   You'll need to ask your hosting provider.

   Add this in Dashboard -> your theme -> General Settings -> Custom CSS,

   #footer { height: 470px !important; }

   Posted 4 months ago #
9. 

   Framl
   Member

   thanks that works!
   and my question on the smtp?
   I checked and next to our google apps mail server, the smtp server on my domain is active as well, smtp.schwarte.nl
   also if I am logged in it does send the email, as I mentioned (and I also receive the autoresponder)

   Posted 4 months ago #
10. 

    Elliott
    Support

    Did you contact your hosting provider?

    Posted 4 months ago #
11. 

    Framl
    Member

    I did, they say the smtp server on my domain should be working fine. Again, it also appears that it does as when I am logged into WP and fill in the form in the same browser, the e-mail is sent, I receive it, and I also receive the autoresponder.

    Posted 4 months ago #
12. 

    Elliott
    Support

    Send us a private message by clicking on the "PM this user" link beneath our usernames.

    Posted 4 months ago #

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