General Troubleshooting Guide

Here is a list of issues that you may come across and some possible ways to fix them.

Before continuing make sure that you have updated the following to their latest versions,

• Wordpress
• PHP, MySQL
• Web Browsers
• Theme

Slider stuck on the spinning icon

1. It is most likely a javascript error. Make sure to deactivate all plugins and then reactivate them one by one to see which one is causing the conflict.
2. Make sure all of your slides have an image / url set. If one of them is empty then the slider will not load.
3. Try navigating to Dashboard -> your theme -> Image Resizing and switch to "Wordpress Image Resizing".
4. If your images are too large then it could be that you need to increase the available memory for Wordpress. Try adding this line in your wp-config.php file.

define(’WP_MEMORY_LIMIT’, ‘64M’);

My plugin does not display correctly

This could be because of Wordpress auto formatting. Before inserting your plugin / custom code into the page surround it with this to prevent paragraphs and line breaks from being inserted.

[raw] your code [/raw]

Disappearing core.php file

If for some reason you have some files disappearing from your site it could be that your hosting provider's anti virus software is deleting them. The best way to resolve this is to get in contact with your hosting provider and ask them to "whitelist" the files that are being deleted.

Skins fail to upload

This can happen from various reasons, perhaps your server does not allow file uploads for instance. When this happens it would be best to upload your skins manually.

1. Extract the contents of the zip and you should have a folder and a stylesheet.
2. Upload these into /wp-content/themes/[your_themes]/styles/.

My "About the Author" does not display

First make sure that you are not hiding it in Dashboard -> your theme -> Blog.

Next make sure that you have some information filled out in the biographical section in Dashboard -> Users -> Your Profile.

Options do not save

90% of the time this is because the theme was uploaded incorrectly. If your using inFocus (or Awake) then make sure you extract the "infocus" folder from within the "infocus-powerful-professional-etc-etc" folder.

This is the correct theme folder that needs to be uploaded.

Another common cause is that your running out of memory on the server. See here, http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP.

Portfolio / Blog images are not being resized

Make sure that your cache directory, /wp-content/themes/[your_theme]/cache/ is writable. This usually means changing the permissions to 777.

Gmail or Yahoo emails are not being sent with contact forms

I'm not sure on the exact details but this has recently started happening with some GoDaddy users. You will need to install the WP SMTP plugin, http://wordpress.org/extend/plugins/wp-mail-smtp/, and then contact GoDaddy for help on setting it up.

Invalid images

If your getting invalid images displaying instead of your own then open up /wp-content/themes/[your_theme]/lib/functions/image.php and comment out or delete lines 196 - 197 and 362 - 363.

elseif( empty( $image_info ) )
	$src = THEME_IMAGES_ASSETS . '/invalid_image.png';

Cookie Error

If your getting an error that looks something like this,

Warning: Cookie names can not contain any of the following '=,; \t\r\n1314' in 

Then it is most likely a problem with how you installed the theme. For example if you installed Elegance then make sure your folder name is just "elegance" with no spaces. Also make sure that you uploaded just the theme folder. When looking at your themes in Dashboard -> Appearance -> Themes the pathname should look like so,

/themes/elegance

Image Resizing does not work

If your images are not being resized when they should be you may be able to fix the problem by opening up /wp-content/themes/[your_theme]/lib/scripts/timthumb/thumb.php and add your domain in the "Allowed Sites" array as seen below,

$ALLOWED_SITES = array (
    'flickr.com',
    'staticflickr.com',
    'picasa.com',
    'img.youtube.com',
    'upload.wikimedia.org',
    'photobucket.com',
    'imgur.com',
    'imageshack.us',
    'tinypic.com',
    'your-domain-goes-here.com',
);

Pagination does not work on Homepage

Make sure that the value you have set in Dashboard -> Settings -> Reading -> "Blog pages show at most" is less than the value you have set in the showposts option of the blog shortcode.

Blog page looks weird and is only showing 1 post

Remove the static page you have set in Dashboard -> Settings -> Reading. You can customize everything about your homepage in Dashboard -> your theme -> Homepage so there is no need to use a static page.